Developing an Information Management Strategy

Developing an Information Management Strategy

“Matt facilitated a workshop with our entire Executive team and it was extremely successful. We felt it was important to have buy in from the very top and Matt achieved this through his vast experience and masterful story-telling, which highlighted how information is the basis for everything we do. As a direct result of Matt’s workshop we now have executive level information champions and have started on our transformation journey. I would highly recommend Matt’s workshop to anyone, and particularly to executive and leadership level to gain organisational buy-in.”

Alix Campbell
Upper Hutt City Council

An IMS is critical in providing a strategic framework for your records, archives, library and information management programmes of work. It ensures your efforts will be aligned to organisational outcomes and will be recognised as adding substantial value.

Flu forecasting

Australian researchers have developed a flu forecasting tool. The tool is being used to pull in data from several Victorian health authorities to generate weekly predictions that can be used to forecast flu trends 4-5 weeks in advance.

The researchers then share these insights back with the health sector. Insights include assisting hospitals and clinicians to prepare their practices for an influx of patients, or alter policy around places that pose a high risk of transmission like schools and public transport.

This is a great example of a key construct of the i3 paradigm - using information to not only drive insights but also perform actions in response to those insights.


Invisible information

Knowledge is power. In post-capitalism, power comes from transmitting information to make it productive, not hiding it.

- Peter Drucker

Invisible information is about unlocking information which is already there but may not be obvious or in other words making the invisible visible.  Invisible information often has huge potential for its analysis value and the significant insights it can reveal.  This invisible information may take the form of patterns or trends which have gone unnoticed or haven’t been evaluated before.

This is a great story about the use of invisible information.  In this case with scientists attempting to learn more about the planet's future climate by using data from the past 150 years to reconstruct weather patterns.

Dark Spots

"... there are known knowns; there are things that we know that we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.”


Donald Rumsfeld

Dark spots are areas where we have a lack of information on a topic or issue, which if addressed could significantly advance a body of knowledge.

A key finding of a recent report by the Office of the Auditor General was the opportunity to use information more effectively to improve social housing.

Using information to drive everything an organisation does is a key tenet of i3. Decisions are informed by information / intelligence, problems are solved by using information to drive insights and create opportunities.

How many dark spots exist in your organisation that if addressed could solve long-standing probems or realise signficant opportunities?


The faces of customers at Sydney's Bahista Cafe are scanned as they approach the barista.

Instantly the customer's name, favourite order and whether they are due for a loyalty reward pops up.

This is a great example of i3 in action! A clever entrepreneur saw a problem and applying an information lens to it came up with an imaginative solution.